What we offer
Our enthusiastic and professional staff enhance every stage of your customer lifecycle, delivering higher rates of customer enrolment, conversion, upsells and cross sells.
1. Reach and acquisition
Market research support: we build online surveys and collect the data you need to understand your market. Lead generation: expand your pipeline through traditional database farming, as well as lead generation through social media, using CRM and latest technologies. Direct marketing and sales: our agents are trained to conduct personalized one-on-one marketing and sales calls to convert your leads into loyal customers. Campaigns support: We provide human resources to support your campaigns at any stage.
2. Retention and loyalty
Customer service and technical support: acting on your behalf, our teams create positive customer experiences that build loyalty. Social customer care: we use social media evaluation and monitoring tools to regularly track and measure the effectiveness of social media portals; and we automatically route customers to the most relevant agents based on the nature of social media conversations. Customer experience measurement: we use qualitative surveys, focus groups and a wide range of metrics including Net Promoter Score (NPS) to bring you vital informing marketing insights that will improve customer satisfaction, sales and profitability.
3. Raising revenue per customer
Cross selling and upselling: through highly trained sales agents, we help you maximize sales per customer.
4. Wining back lapsed customers
We help you understand reasons behind customer churn and win back your lapsed customers.